Return Policy
Effective Date: 2026-01-01
At HY LED Hub, we want you to be fully satisfied with your purchase. Please review our return policy below.
1. Return Eligibility
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Returns are accepted within [14] days of delivery or pickup.
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Items must be unused, uninstalled, and in original condition with original packaging.
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Proof of purchase is required for all returns.
2. Non-Returnable Items
The following items are non-returnable unless defective:
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Clearance or final sale items
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Custom or special-order products
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Installed or modified LED products
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Products damaged due to improper installation or misuse
3. Defective or Damaged Items
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If your item arrives damaged or defective, please contact us within 48 hours of delivery.
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Photos and/or videos may be required for verification.
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We will offer a replacement, repair, or refund based on the situation.
4. Return Process
To initiate a return:
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Contact us at info@hyledhub.com with your order number and reason for return.
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Once approved, we will provide return instructions.
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Ship the item back or return it to our pickup location if applicable.
Returns sent without prior authorization may be refused.
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Original shipping fees are non-refundable.
6. Refunds
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Refunds are processed after inspection of the returned item.
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Approved refunds will be issued to the original payment method within 5–10 business days.
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Refund amounts may be subject to restocking fees if applicable.
7. Exchanges
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Exchanges are subject to product availability.
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If the requested item is unavailable, a refund will be issued instead.
8. Warranty Claims
Some LED products may include a manufacturer’s warranty. Warranty claims must follow the manufacturer’s terms and conditions.
9. Contact Us
If you have any questions regarding returns, please contact us:
HY LED Hub
Email: info@hyledhub.com
Address: 25 West Beaver Creek Rd. Richmond Hill, ON L4B 1K2